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The Pros and Cons of Online Counselling Therapies

Updated: Aug 6, 2023

Today we have the luxury of more choices than ever in accessing support for mental health and emotional wellbeing via technological means - whether that be from a range of apps or online counselling services. More and more people are choosing to access online therapy via Skype, FaceTime, Zoom or through other communication services; usually for the following main reasons:

  1. Convenience: Online counselling offers flexibility in terms of scheduling and location. Clients can access therapy sessions from the comfort of their own home or any location with internet access, making it more convenient for those with busy schedules or mobility limitations.

  2. Accessibility: Online counselling eliminates geographical barriers, allowing individuals to access therapy services regardless of their location. It is particularly beneficial for individuals living in remote areas or areas with limited access to mental health services.

  3. Affordability: Online counselling is often more cost-effective than traditional in-person therapy. It eliminates travel expenses and reduces therapist overhead costs, making it a more affordable option for many individuals.

  4. Anonymity and Privacy: Online counselling can provide a sense of anonymity and privacy, which may be appealing to individuals who are hesitant about seeking therapy or who prefer to maintain a certain level of confidentiality.

  5. Range of Therapeutic Options: Online counselling offers a variety of therapeutic approaches and modalities, allowing clients to choose the type of therapy that aligns with their needs and preferences. It may include cognitive-behavioral therapy (CBT), mindfulness-based therapy, and other evidence-based interventions.

Cons of Online Counselling Therapies:

  1. Technological Limitations: Online therapy is reliant on technology, and technical issues such as poor internet connection, disruptions, or privacy concerns can impact the quality and effectiveness of the sessions.

  2. Lack of Non-Verbal Cues: The absence of in-person interaction can make it challenging to pick up on non-verbal cues, body language, and subtle nuances that may be important in the therapeutic process.

  3. Limited Scope: Certain therapeutic approaches or interventions, such as EMDR therapy or other highly experiential modalities, may be less suitable for online counselling due to the limitations of remote communication.

  4. Insurance Coverage: Some health insurance providers may not cover online counselling services, so it is important to check with individual insurance policies to determine coverage.

  5. Therapist Qualifications: When seeking therapy online, it's essential to ensure that the therapist is qualified, licensed, and experienced. The availability of online counselling opens the possibility of working with therapists from different jurisdictions with varying levels of training and regulation.

It's important to weigh these pros and cons and consider personal circumstances and preferences when deciding whether online counselling is the right choice. Seeking guidance from a mental health professional can help in making an informed decision.


BSC offers online counselling sessions throughout the week. Please contact us for more information or to book.



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